Required skills

communication skills to liaise with customer and colleagues and negotiate with site owner

literacy skills to interpret technical documentation specifications and service orders

numeracy skills to

setup

take measurements

interpret results

planning and organisational skills to organise and prepare installation resources

problem solving skills to respond to typical installation challenges

task management skills to

adhere to all safety requirements

work systematically with required attention to detail

technical skills to

perform diagnostic procedures

problem solving and faultfinding techniques

enterprise methods

escalation level

halving technique

use hand and power tools

Required knowledge

broad knowledge of whole industry product range

customer service principles particularly dealing with customers face to face

enterprise diagnosis methods for test analysis and diagnosis

enterprise or service specific knowledge of products and services supplied

OHS general principles and enterprise specific JSA requirements

overview knowledge of

objectives and methods of training for product use for customer education

radio frequency RF theory principles and safety

telephony principles to support return path awareness

preinstallation enterprisespecific requirements

quality assurance of enterprise requirements

return path technology

signal measurement and other enterprisespecific tools

understanding of contemporary equipment and connection methods

use test equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

demonstrate methodical approach to fault identification

interpret test results

repair fault and test to verify outcomes

document fault including nature location likely causes and repair methodology

Context of and specific resources for assessment

Assessment must ensure

site for locating and rectifying DRE faults

range of DRE currently used in industry

range of test equipment required for DRE testing

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing diagnostic tests

direct observation of the candidate locating and rectifying DRE faults

oral or written questioning of the candidate to assess knowledge of DRE and test methods and repair methodology

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTDREA Install digital reception equipment

ICTDRE3156A Install digital reception equipment.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may include:

Safety hazards may refer to:

Warranties may refer to:

Service agreements may refer to:

Equipment specifications and documentation may be found in:

Digital reception may include:

Tools may include:

System details may include:

Available data may include:

Set top fault may include:

Existing customer equipmentfault may include:

Methodical approach may include:

Fault-finding may be done:

Likely damage may include:

OHS and environmental requirements may relate to: